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Terms of Service

Public offer for the provision of digital services for creating a personal animated video (cartoon) based on the user’s photographs.

Edition of 28.09.2026

This is a translation provided for convenience. In case of any discrepancy, the original edition in Russian at /terms.html prevails.

1. General provisions

  1. This document is an official offer by ФОП Василенко Павло Володимирович (FOP Vasylenko Pavlo Volodymyrovych, individual entrepreneur; hereinafter the Contractor) to enter into a contract for the provision of digital services with any person who accepts it (hereinafter the Customer).
  2. Acceptance of the offer: ticking the consent box when signing in to the cabinet, as well as paying for tokens on the website. From that moment the contract is deemed concluded.
  3. The Privacy Policy is an integral part of the contract.

2. Subject of the contract and the role of the Service

  1. The Contractor provides access to the “ralf” service (hereinafter the Service): a technical platform that accepts the Customer’s photographs and description, passes them to automated technologies for generating images, video, speech and music (its own and third-party ones), and returns the result to the Customer: character references, a script, frames, voice-over and an animated video.
  2. The Service is a technological intermediary. The Contractor does not create the content of the result itself, is not its author or co-author, does not check or approve the content of the Customer’s materials or of the result, does not confirm their lawfulness, and does not edit them at its own discretion. Everything that has been produced has been produced from the Customer’s materials and instructions.
  3. Each stage is shown to the Customer for approval before the next one is started. By starting a stage, the Customer confirms that they have checked the previous one and accept it.
  4. The service is digital and is provided “as is”. The result is delivered in the cabinet in electronic form; there is no physical delivery.

3. Tokens and payment

  1. The work of the Service is paid for with tokens. A token is a unit of account for services; 1 hryvnia = 1 token. Tokens are not money, securities or electronic money and are not exchanged back for money, except in the cases described in section 7.
  2. The cost of each operation (character image, frame, clip, script, voice-over, music) is shown in the cabinet before it is started. Tokens are debited for an operation actually performed; a repeat generation caused by a fault of the Service (a technical defect) is not debited.
  3. Welcome tokens may be credited to a new cabinet. They are intended for creating characters and a script; further stages require topping up the balance. Welcome tokens are non-refundable and may be cancelled in the event of abuse (repeated registrations, automated access).
  4. Top-ups are made in packages or as a custom amount through the WayForPay payment system (card, Apple Pay, Google Pay). Payment is deemed received once confirmed by the payment system; tokens are credited automatically, and a receipt is sent to the Customer’s e-mail.
  5. Promo codes are issued by the Contractor to employees and partners, are single-use, and are not exchanged for money.

4. The Customer’s warranties regarding photographs and materials

By uploading photographs, audio and texts, the Customer confirms and warrants that:

  1. they are the author or rights holder of the materials, or have the rights holder’s permission to use them to create a derivative animated work;
  2. all people depicted in the photographs have consented to the creation of an animated image based on them; for children, such consent is given by a parent or legal representative;
  3. the materials do not infringe the rights of third parties: copyright, related rights, the right to one’s own image, honour and dignity, privacy;
  4. the materials and the ordered story do not contain, and do not involve the creation of, content prohibited by section 5.

The Customer bears sole responsibility for any breach of these warranties and undertakes to compensate the Contractor for losses arising from third-party claims relating to the uploaded materials.

5. Prohibited uses

The Service may not be used to create:

The Contractor is entitled to refuse to create a result, and to suspend or close the cabinet, if this section is breached; in that case, tokens that have been paid for but not used are refunded under the rules of section 7, less the cost of operations already performed.

6. Liability: what the Customer assumes and what the Contractor is not liable for

  1. The Customer assumes full responsibility for the materials they upload, for the instructions they give, for the result created from them, and for any use of the result: publication, transfer, sale, showing to third parties. The Customer uses the Service and the result at their own risk.
  2. The Contractor is not liable for the content of the result or for its conformity with the Customer’s expectations; for differences between the characters’ appearance and the photographs, errors in details, movement or voice-over text, and other inaccuracies inherent in automated generation; or for the subjective perception of a creative result.
  3. The Contractor is not liable to third parties for the Customer’s materials or for the result: for infringement of copyright and related rights, the right to one’s own image, honour, dignity, business reputation or privacy, or for damage arising from the use or distribution of the result, including reputational, moral and property damage. The Customer settles all such claims independently and at their own expense.
  4. The Customer undertakes to compensate the Contractor in full for losses, expenses and fines, including the cost of legal assistance, arising from claims by third parties or government authorities in connection with the Customer’s materials, the result or its use, as well as in connection with the Customer’s breach of sections 4 and 5.
  5. The Contractor is not responsible for the operation, failures, changes of terms and decisions of third-party generation technologies, payment systems, and communications and hosting providers, for delays caused by them, or for force majeure circumstances. The usual time for creating a stage is from several minutes to several hours; in the event of technical difficulties, up to 3 business days.
  6. The Contractor does not guarantee that the result is fit for the Customer’s particular purpose, will be accepted by publishing platforms, or will not be labelled by them as created by automated means.
  7. The Contractor’s aggregate liability under the contract is in any event limited to the amount actually paid by the Customer for the relevant order. The limitations of this section apply to the fullest extent permitted by the legislation of Ukraine; consumer rights that by law cannot be limited by contract are preserved.
  8. Corrections at the character and script stage are included in the service; repeat generation of frames and clips following the Customer’s comments is paid for with tokens at the applicable rate.

7. Refunds

  1. Tokens that have been paid for and not spent are refunded upon the Customer’s request sent to the support e-mail within 14 days of the date of payment, to the same card or payment method from which the payment was made. The refund time is determined by the bank and is usually up to 5 business days.
  2. Tokens spent on performed operations (created characters, script, frames, clips, voice-over, video) are non-refundable: the service for them has been rendered.
  3. A technical defect (the result was not created through a fault of the Service) is not debited, and anything debited in error is returned to the balance in tokens.
  4. Welcome tokens and promo-code tokens are not refunded in money.

8. Rights to the result

  1. From the moment the relevant operations are paid for, the Customer receives the right to use the created result for personal and commercial purposes without limitation of territory or term, subject to sections 4 and 5.
  2. The Contractor is entitled to use anonymised results (without the faces of real people and without names) to demonstrate the capabilities of the Service only with the Customer’s separate consent.
  3. The software, prompts, methods and interface of the Service are the property of the Contractor; copying, decompiling and examining how they are built are prohibited.
  4. Feed. The Customer may publish their finished video in the Service feed. A published video is visible to all feed users and to anyone who has its link. By publishing, the Customer confirms that everyone in the video (and, for children, their legal guardians) agrees to the publication. A video can be unpublished at any time, and its link stops working immediately. The Contractor may hide a video that violates section 5.
  5. Images. Images in the “Images” section are created from the Customer’s description; rights to them are as in item 1 of this section. The Service may decline to create images of real public figures, third-party trademarks and logos, or anything prohibited by section 5; no tokens are charged for a declined request.

9. Other terms

  1. The Contractor is entitled to update the interface, rates and terms; a new edition is published on this page with its date and does not worsen a service that has already been paid for.
  2. Disputes are resolved by negotiation and, if no agreement is reached, in the manner established by the legislation of Ukraine.

10. In plain words: what you are responsible for and what we are not responsible for

ralf is a technical platform. You upload photos and say what you want; we pass this to generation technologies and give you the result. We do not check who is in the photo or whether you have the right to use it, and we do not make up the content ourselves.

You are responsible for:

We are not responsible for:

What we are responsible for: providing the service according to the stages described, showing each stage for approval, debiting tokens only for what has been done, not debiting technical defects, and refunding unused tokens under the rules of section 7. In any event, our liability is no greater than the amount you paid for the order.

11. Contractor’s details

ФОП Василенко Павло Володимирович
Taxpayer ID: 3165200295
IQ Business Center, 13-15 Bolsunovska Street, Kyiv, Ukraine, 01104
Support: admin@melody-market.shop

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